Privacy Policy for BrambleBrook Car Care
At BrambleBrook Car Care, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you engage with our services, including exterior and interior car washing, eco-friendly vehicle detailing, engine bay cleaning, paint protection treatments, and mobile car wash services.
1. Information We Collect
We may collect various types of information from and about users of our services, including:
- Personal Identification Information: Name, address, email address, phone number, and vehicle details (make, model, registration) when you book a service or contact us.
- Transaction Information: Details about services you have purchased from us.
- Communication Data: Records of correspondence when you contact us with inquiries or feedback.
- Technical Data: Information about your device, browser type, and operating system when you visit our online platform, collected automatically through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect for various purposes, primarily to provide and improve our services, including:
- Service Provision: To process your bookings, perform car care services, and manage payments.
- Communication: To communicate with you regarding your appointments, service updates, and respond to your inquiries.
- Service Improvement: To understand how our services are used and to improve them, develop new offerings, and enhance customer experience.
- Marketing: With your consent, to send you promotional materials, special offers, or information about our new services. You can opt-out of marketing communications at any time.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
3. Data Sharing and Disclosure
We do not sell your personal data to third parties. We may share your information with:
- Service Providers: Trusted third-party vendors who perform services on our behalf, such as payment processing, IT support, or marketing services. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or alteration. While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
6. Your Rights Under GDPR
Under the General Data Protection Regulation (GDPR), you have certain rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
BrambleBrook Car Care
315 Willow Lane, Unit 4B
Bristol, South West England, BS1 4ST
United Kingdom